Return & Refund Policy

At Zevixs, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Return Policy

• Customers can request a return within 3 days of receiving the product.

• Returns will only be accepted for damaged, defective,  received by the customer.

• To raise a return request, customers must contact us within 3 days of delivery.

Mandatory Unboxing Video

• An uninterrupted unboxing video is mandatory for all return or replacement requests.

• The video must clearly show:

  • The sealed package before opening.

  • The shipping label on the package.

  • The complete unboxing process without any cuts or pauses.

  • The damaged, defective, or incorrect product received.

• Claims submitted without a proper unboxing video will not be accepted.

Non-Returnable Items

Returns will not be accepted in the following cases:

• Products returned after the 3-day return window.

• Products that have been used, worn, altered, or damaged by the customer.

• Requests made without a valid unboxing video.

• Minor color variations due to screen settings or lighting conditions.

Refund Process

• Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved, the refund will be processed within 5-7 business days.

• Refunds will be issued to the original payment method or via bank transfer, as applicable.

Replacement Policy

• Customers may request a replacement for damaged, defective, or incorrect products within 3 days of delivery.

• Replacement requests are subject to stock availability.

Contact Us

For any return or refund-related queries, please contact us:

Email: Zevixsjewels@gmail.com 
Brand Name: Zevixs